Support Engineer (with some DevOps responsibilities)

Summary

Join Apriorit as a Middle Support Engineer (DevOps) to contribute to innovative projects and ensure seamless deployment and operations of systems on the client's product.

Requirements

• At least 3 years of experience in Linux administration within an enterprise environment (preferably RHEL/CentOS based), with a focus on monitoring and troubleshooting
• Windows Active Directory services administration
• Understanding of main principles of fault-tolerant network solutions
• Python/Bash/Powershell scripting
• English level – upper-intermediate+

Responsibilities

• Act as a point of contact for Tier 1 engineers in providing guidance and supervision for technical choices and problem-solving efforts
• Advanced troubleshooting of issues related to Linux, Kubernetes, AWS, file systems, and virtualization
• Developing technical runbooks for common issues/tasks
• Manage and oversee a hybrid data center and cloud infrastructure designed for high availability
• Ensuring proper monitoring, logging, capacity planning, and reporting for systems and services
• Automating system setups and regular maintenance and management tasks using tools like Ansible and Terraform
• Maintaining system configurations to uphold their integrity as per defined standards
• Participate in Daily Scrum, Sprint Review, and Sprint Retrospective sessions
• Handle the team’s ticket queue by prioritizing and promptly addressing a wide array of requests and trouble tickets in a 24/5 environment
• Escalating when necessary to Engineering and Development teams
• Apply effective project management practices for requirement definition, implementation, and documentation
• Assist in transitioning from Windows to Linux infrastructure
• Create and update comprehensive documentation
• Contribute to infrastructure-related projects

Preferred Qualifications

• Kubernetes knowledge
• Ansible knowledge

Benefits

• Onboarding: Made for quick and effective adaptation to the company
• Remote work or hybrid work according to your needs
• Full-time working day
• 20 working days of paid annual leave
• Paid sick leaves
• We provide the necessary equipment - a laptop, monitor, additional accessories
• Attractive salary adapted to your experience
• Career advancement and professional growth
• Equal opportunity policies/ fair working practices
• Personalized learning approach (mentoring, internal courses, knowledge sharing)
• Opportunity to develop your competencies - an experienced team, regular 1: 1 with a manager as well as development plan tailored to your needs
• High-profile customers
• Conversations with a native speaker in English
• Free corporate English lessons
• Possible employment of Ukrainians in Canada