Support Engineer

Summary

Join DaCodes, a leading software development and digital transformation company, as a Support Engineer! With over 10 years of experience and a team of 220+ talented professionals, DaCodes offers a dynamic and collaborative work environment. This role requires 3+ years of experience in technical support or QA, strong knowledge of QA methodologies, and proficiency in troubleshooting various technical issues. You will provide top-tier support to customers, ensure product quality through testing, and collaborate with cross-functional teams. DaCodes offers a remote work option, flexible scheduling, and various benefits including health insurance, life insurance, paid time off, professional development opportunities, and a vibrant team culture.

Requirements

• 3+ years of experience in a technical support or QA role
• Strong knowledge of QA methodologies, test planning, and debugging techniques
• Hands-on experience with manual and automated testing
• Proficiency in troubleshooting software, databases, APIs, and network-related issues
• Experience with ticketing systems (e.g. Jira)
• Strong communication skills and the ability to work in a fast-paced, customer-focused environment
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)

Responsibilities

• Provide technical support to customers by diagnosing and resolving software, application, and system issues
• Investigate bugs, errors, and system failures, and work with the development team to implement fixes
• Assist in QA testing, including functional, regression, and performance testing to ensure product stability
• Develop and maintain technical documentation, including troubleshooting guides and FAQs
• Monitor and analyze system performance to proactively identify potential issues
• Collaborate with cross-functional teams to improve product reliability and customer experience
• Ensure compliance with best practices in QA, support, and security protocols

Preferred Qualifications

• Familiarity with CI/CD pipelines and software development life cycles
• Experience with cloud platforms like AWS, Azure, or Google Cloud
• Knowledge of SQL and database management
• Understanding of Agile methodologies

Benefits

• Remote Work/Home Office
• Schedule : Aligned with your assigned work cell/project. (Based on the client’s time zone)
• Workdays : Monday to Friday
• Legal Benefits (Applicable for Mexico)
• Official Holidays : As per your assigned work cell/project
• Vacation Days
• Day off on your birthday
• Major Medical Insurance (Applicable for Mexico)
• Life Insurance (Applicable for Mexico)
• Virtual team-building events and interest groups
• Meetups : Featuring guest speakers from leading companies, IT professionals, and prestigious universities
• Constant feedback and performance tracking
• Access to courses and certifications
• Multicultural teams
• English classes
• Opportunities across our various business lines