Fenergo is hiring a
Support Engineer

Summary

Join our global team as a Support Engineer and contribute to delivering exceptional customer support services worldwide. As a key member of our support team, you will be responsible for providing direct customer support, managing and resolving technical issues, and collaborating with colleagues to ensure high levels of user satisfaction.

Requirements

• Minimum 3 years development experience
• At least 2 years experience in .NET ideally mostly of C# 2.0, ASP.NET 4.5, XML
• Min. 2 years of experience in programming T-SQL or PL / SQL
• Knowledge of JavaScript, JQuery, HTML, CSS
• Experience in administration and troubleshooting with MsSQL and IIS
• Technical expertise in the field of operating systems and networks will be an advantage
• Experience in programming in Bash/regex (the analysis of large blocks of the system log) will be an advantage
• Knowledge of ITIL
• Excellent communication and interpersonal skills
• Proven experience of working to Service Level Agreements (SLAs)
• Knowledge of the financial services industry an advantage
• Degree or Diploma in Computing or similar related qualification
• Microsoft Certification is an advantage

Responsibilities

• Provide excellent direct customer support service to Fenergo's clients worldwide
• Support & maintenance of web applications based on .NET 4.5 technology
• Ensure support requests are managed and resolved within the agreed service level agreement (SLA)
• Interacting with customers remotely and on client sites, directly as incident owner or supporting local Customer Support team in a mentor capacity
• Ownership of critical or major incidents for Fenergo’s customers
• Provide regular updates to users to ensure they kept fully informed of developments
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction
• Investigation / analysis of production defects to ascertain their root cause
• Bug fixing, and application of fixes to production and non-production environments
• Develop change requests from detailed design specifications
• Managing the deployment of new releases
• Creation and updating knowledge base
• Creation and updating of technical documentation
• Preparing technical specifications
• Participate in on-call duties rotation for out of hours support

Benefits

• Private healthcare cover
• 23 days annual leave
• 3 company days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Flexible working hours, work from home policy, sports and social committee and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress
• Active sports and social club