Remote Cloud Support Engineer

Summary

Join our dynamic team as a highly skilled Python-Oriented Financial Cloud Tech Support Engineer. The ideal candidate will have a strong background in Python programming, cloud technologies, and financial systems. This role involves providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our cloud-based financial solutions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field
• 3+ years of experience in technical support, preferably in the financial technology sector
• Strong proficiency in Python programming and scripting
• Experience with cloud platforms such as AWS, Azure, or Google Cloud
• Familiarity with financial data and indices, including equities, futures, and options
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues
• Strong communication skills, both verbal and written
• Ability to work effectively in a fast-paced, dynamic environment

Responsibilities

• Responsible for EMEA shift (1:30 PM - 10:30 PM IST)
• Provide technical support to clients and internal teams for cloud-based financial applications
• Troubleshoot and resolve issues related to Python scripts, cloud infrastructure, and financial data processing
• Monitor system performance and ensure high availability and reliability of financial applications
• Collaborate with development teams to identify and fix bugs, implement enhancements, and optimize performance
• Develop and maintain documentation for support processes, troubleshooting guides, and user manuals
• Assist in the deployment and configuration of cloud-based financial solutions
• Stay updated with the latest industry trends and technologies to continuously improve support services
• Participate in on-call rotation to provide 24/7 support coverage

Preferred Qualifications

• Experience with financial data APIs and data processing libraries such as Pandas and NumPy
• Knowledge of containerization technologies such as Docker and Kubernetes
• Understanding of database systems, both SQL and NoSQL
• Familiarity with DevOps practices and tools

Benefits

• Shift differential pay
• Competitive compensation packages
• Comprehensive benefits including medical, dental, vision, and more
• Flexible working arrangements, including remote work options
• Community-first environment fostering strong relationships
• Emphasis on health, wellness, and work-life balance