Support Engineer

Summary

Join Nitrogen, a fast-growing company revolutionizing financial advisor client engagement, as a Level 2 Support Engineer. You will investigate and resolve data issues, monitor import processes, create internal tools, deliver code enhancements, and analyze incidents to recommend solutions. Strong communication and collaboration skills are essential, along with experience supporting services in a high-growth environment and familiarity with monitoring solutions. The role offers full remote work flexibility, benefits including medical healthcare and a benefits cafeteria, and opportunities for professional development.

Requirements

• 2+ years of experience supporting services in a high-growth business
• Experience in working with monitoring solutions (Datadog or others)
• B2-level English skills - required for verbal and written communication with our colleagues in USA

Responsibilities

• Provide Level 2 support, investigating issues reported by Customer Support or Product Teams, and escalating to Platform Technology if necessary
• Research and resolve data issues related to investor account data or market securities
• Monitor data import processes and take required actions to ensure imports are finished successfully
• Create and maintain internal tools to manage operational processes and facilitate rapid resolution of incidents
• Deliver bug fixes and code enhancements
• Analyze incidents, problems, and trends to recommend enhancements and solutions to root causes
• Create documentation and share the knowledge you gain with your team from solving incidents and learning how systems operate
• Maintain strong communication with stakeholders on issue status, and take end-to-end ownership in solving customer problems in a timely manner
• Identify possible maintainability and scalability concerns in current projects and either address them directly or consult with peers on how to best address them
• Show interest in new technologies not immediately required for current job duties, particularly as it relates to finding better ways to work

Preferred Qualifications

• ITIL Certified or complete understanding of the ITIL Service Framework (incident, problem, release)
• Some experience or willingness to learn the following technologies: SQL, Linux, Grep, AWS, Git, Python, Typescript, Golang, NodeJS, Php, Docker, and Kubernetes
• Being a team player who promotes an environment of collaboration, openness, and positivity

Benefits

• Medical healthcare for you, your partner, or your family
• Full Remote is possible, but if you want to work on-site/hybrid, our office is located in Wroclaw city center - Green2Day - with parking space nearby
• Benefits cafeteria - Worksmile
• English language course, Grammarly access