Support Engineer

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PairSoft

πŸ“Remote - Worldwide

Job highlights

Summary

Join PairSoft as a Support Engineer and become the central point of contact for customer issues and questions. You will analyze and resolve tickets, conduct application testing, develop application formats, maintain documentation, and ensure timely delivery of new releases. This remote position requires strong communication skills and experience in the IT product-based industry. You will collaborate with development, customers, and internal teams. PairSoft offers a collaborative culture, growth opportunities, and comprehensive benefits.

Requirements

  • Hold a Bachelor’s degree or higher
  • Have 3 to 7 years of experience in the IT product-based industry, preferably in the imaging or banking products domain
  • Possess excellent communication skills with proficiency in both written and spoken English

Responsibilities

  • Pick up and maintain tickets received in the Service Desk based on the organization procedures
  • Meet SLA agreements
  • Report to Teamlead Support
  • Test APRO applications and ensure that functionality is delivered correctly
  • Make application (releases) available for customers
  • Communicate with customers when a new release is available
  • Communicate with the Teamlead Support about planning and changes in planning
  • Be aware of open items at customers and, if required, communicate with team lead/managers

Preferred Qualifications

Have experience/knowledge in Java & SQL

Benefits

  • Collaborative start-up culture
  • Opportunity to grow your career with a rapidly growing organization
  • Exposure to working with a Microsoft gold partner organization with the latest technologies
  • People-first organization culture
  • Company Paid Group Mediclaim Insurance for employee, spouse and up to 2 Kids of INR 400,000 per annum
  • Company Paid Group Personal accidental insurance for employees of INR 1,000,000 per annum
  • Company Paid & Manager approved Career Advancement Opportunities
  • Best in the Industry referral bonus policy
  • 29 Paid leaves throughout the year
  • Company-paid Maternity leaves for female employees

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