Support Engineer

Summary

Join Sinch, a global leader in Communication Platforms as a Service (CPaaS), as a Support Engineer in Bogota, Colombia! This remote role involves providing technical assistance, troubleshooting issues, writing incident reports, and handling customer communication. You'll be part of a worldwide team delivering messaging solutions and participate in a rotating on-call schedule for 24/7 emergency support. While normal working hours are weekdays, some weekend work may be required. Sinch offers valuable benefits, including health and life insurance, a flexible work environment, and retirement savings plans. The ideal candidate is customer-oriented, technically proficient, and comfortable multitasking in a dynamic environment.

Requirements

• Knowledge of Unix/Linux based systems
• Knowledge of OCS/Prepaid Systems or VAS systems (such as SMSC, MMSC, USSD, WAP GW, IVR, Voice Mail, Collect Call etc.)
• Fluency in English
• Knowledge of IP networks, Diameter, Sigtran/SS7

Responsibilities

• Provide technical assistance
• Troubleshoot issues
• Write incident reports
• Handle customer communication around the support cases
• Take part on a rotating on-call schedule for 24/7 emergency support

Preferred Qualifications

• Knowledge in Oracle DB
• Knowledge of Virtualization technologies such as VMware or similar

Benefits

• Health and life insurance
• Flexible work environment
• Retirement savings plans