Support Engineer

Summary

Join Spotlight Sports Group's Enterprise IT Department as a Desktop Support Specialist, providing professional IT support to both internal and external customers. You will manage user accounts, mobile devices, and IT assets, ensuring smooth operations across various platforms. Responsibilities include troubleshooting hardware and software issues, managing supplier orders, and maintaining documentation. The role requires strong technical skills, excellent communication, and a customer-focused approach. This position offers a competitive salary, bonus, benefits, and a positive work environment.

Requirements

• An interest in learning new technologies and developing knowledge and skills
• Demonstrable IT technical knowledge and troubleshooting skills - Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Networking principles, Gmail and Google Apps
• Excellent communication skills
• Strong customer focus and service delivery
• Work well as part of a busy team
• Self-motivated and proactive to provide a quality service and support the business

Responsibilities

• Provide a professional and proactive desktop support service to our business to business (B2B) customers and our own busy office environments including responsibilities for consumable management, mobile device and asset management, meeting room setup and assistance with Incident Management
• This includes the London office and remote support to other offices in the UK and abroad
• End user support for the Spotlight Sports Group staff for hardware, software, infrastructure and telephony requests
• Administration of user accounts using Active Directory for the internal Windows network, Google Admin for Gmail and Google Docs and in-house systems
• Mobile Device asset management for users’ devices including support and logging the status of the device throughout its lifecycle
• Supplier order management for consumables and hardware and software provision
• Ensuring support and operational procedure documents are kept up to date for day to day activities and tasks
• Maintaining the Configuration Management Database for Racing Post assets
• B2B 1st line triage and life cycle management
• ITIL Incident Management using a Service Management toolset following an established best practice framework process

Preferred Qualifications

• IT qualification or degree equivalent
• ITIL V3 or upwards certification
• Keen interest and knowledge in horse racing
• Previous experience of a publishing environment to understand the needs and pressures of customers
• Exposure to Google Apps for Business and/or any other cloud based technologies
• An in-depth knowledge of Microsoft Office Applications

Benefits

• Competitive salary
• Bonus
• 25 days holiday
• Private Healthcare
• A great pension
• Your birthday off
• A range of well-being initiatives
• Private medical insurance
• Excellent parental leave
• A working globally policy
• Mental health support
• Assistance programs
• Social gatherings
• A pension scheme
• Various other benefit schemes
• The opportunity to buy 5 additional days per year
• Be flexible about when you use your public holidays
• Life assurance
• Exclusive perks like the Star card and our Step Further Awards (our employee recognition program)
• Season Ticket Loan
• Cycle to Work Scheme
• Complimentary access to our Racing Post Members Club, complete with an Ultimate Membership
• The chance to volunteer two days per year with our charity partner, Autism in Racing