Support Engineer

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Support Engineer on the Services Tooling team. You will be the go-to expert for internal service tools, providing support, developing training materials, and ensuring tool adoption. This role requires a strong aptitude for learning new technologies and 2+ years of relevant experience. The position offers flexible work arrangements and a competitive compensation package, including benefits like medical, dental, vision, and retirement programs. Veeva is committed to employee success and offers a supportive and dynamic work environment. This is a fantastic opportunity to make a positive impact on the life sciences industry.

Requirements

• A strong aptitude for quickly learning, mastering, and applying new technologies and software
• 2+ years of relevant experience in areas such as tooling/platform support, technical support, system administration, or equivalent
• Proven ability to work independently and manage priorities effectively in a fast-paced, evolving environment

Responsibilities

• Be the go-to resource for our internal consultants, championing our tools and fostering their effective use
• Serve as the primary point of contact and subject matter expert for all internal tooling, providing timely and effective support to our Services team
• Develop and deliver clear and engaging communications, including release notes, demonstration videos, internal preview webinars, and comprehensive training materials
• Create and maintain a rich library of help resources (e.g., FAQs, knowledge base articles, tutorials) to promote self-service learning and accelerate tool adoption
• Proactively drive awareness and understanding of new tool enhancements and features, ensuring our teams can fully leverage new capabilities to improve their workflows
• Support validation activities to ensure our tools meet stringent internal requirements and uphold our quality standards

Preferred Qualifications

• Hands-on experience Work experience in an Enterprise Application software company
• Proficiency in SQL and familiarity with one or more programming languages
• Experience with the Veeva Vault Platform
• Experience with Data Migration
• Experience in the pharmaceutical and life sciences industry
• Experience with Clinical, Regulatory, Quality, or Safety business processes
• Experience with GxP regulations and software validation process

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program