Zowie is hiring a
Support Engineer

Summary

The job is for a Support Engineer at Zowie, a fast-growing company that aims to improve online shopping experiences. The role involves handling technical support cases for over 120 customers, requires strong problem-solving skills, proficiency with SQL or MongoDB, and excellent customer-facing skills in English and Polish.

Requirements

• Proven working experience in supporting external users in enterprise technical support, IT support, or as a technical engineer, ideally in a SaaS company
• Strong problem-solving skills and willingness to go above and beyond the scope of communication with the customer
• A knack for connecting the dots between a customer issue and the right resolution
• Ability to understand technical issues and bring the correct tools and stakeholders to the table
• Ability to connect to and interact with APIs
• Proficiency with SQL, or even better MongoDB
• Excellent customer-facing skills and an empathetic approach
• Excellent written and verbal communication skills in both English and Polish

Responsibilities

Solve a wide array of issues from our customers

Preferred Qualifications

• Knowledge of at least one of the modern languages like Python, Java, or Scala
• Experience with MongoDB

Benefits

• Employee Stock Option Plan (ESOP)
• Unlimited paid time off
• Great company offsites and individual integration budgets
• Health benefits with an additional health insurance package
• Development budget for personal and professional growth
• Home-office funds to create a comfortable workspace