AppHub is hiring a
Support Executive

Summary

AppHub is seeking a Support Executive for their Customer Service team to work remotely and provide exceptional service to clients. The role involves responding to customer inquiries, collaborating with product teams, and developing an understanding of AppHub's core app functionalities. Preferred qualifications include at least 1+ years of customer support experience, IELTS score > 6, and proficiency in one of the following languages: German, French, or Japanese.

Requirements

• At least 1+ years of customer support experience in a software product company
• You enjoy solving problems. You love taking on challenges. You don’t get flustered easily. If you don’t know the answer, you’ll keep going until you find it
• You like helping people. You get a kick out of getting people to those aha! Moments – (and there’s a lot of those)
• You pay attention to the details. You stay focused and nothing is overlooked
• You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with it
• You are motivated and driven. You’re going to take ownership of your time with and truly make a difference

Responsibilities

• Responding to inquiries via live chat and calls
• Owning customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout
• Collaborating with product teams to pinpoint issues and providing insightful opinions on potential solutions based on diverse customer feedback

Preferred Qualifications

• IELTS > 6
• Proficiency in one of the following languages: German, French or Japanese

Benefits

• 100% Remote Culture
• Performance-based Year-End Bonus
• Time Off: 20 days/year, in addition to Vietnam holidays
• MacBook Provided
• Collaborative Events: Offline meet-ups, monthly gatherings
• Continuous Learning: Technical and general workshops, online resources and course reimbursements
• Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check-up
• International Exposure: Enhance expertise and English communication skills
• Supportive Team: Work with talented and friendly team members