Support Project Manager

Summary

Join our team as a Support Project Manager and ensure the smooth execution of internal government SaaS implementations. You will manage Jira boards, lead Agile ceremonies, coordinate QA and UAT readiness, and maintain customer documentation. Working closely with the Lead PM, you will enforce delivery structure and prevent issues from impacting milestones. This role requires strong project coordination skills, experience with Agile tools, and familiarity with government project dynamics. The ideal candidate will have 3+ years of experience in project coordination or support PM roles and experience with SaaS delivery, Salesforce preferred. A Scrum Master certification is a plus. Travel may be required.

Requirements

• 3+ years in project coordination or support PM roles
• Experience in SaaS delivery, Salesforce preferred
• Hands-on experience with Agile tools like Jira, Confluence, Monday.com
• Familiarity with government project dynamics and stakeholder coordination
• Excellent task coordination, documentation, and follow-through skills
• Willingness to travel onsite as needed throughout the project lifecycle, including milestone reviews, UAT coordination, go-live support, and stakeholder alignment meetings. Travel requirements may exceed 1–2 days per month during critical project phases
• Comfortable enforcing SOW scope and managing milestone support deliverables
• Ability to distinguish between support issues, enhancements, and defects

Responsibilities

• Lead daily standups, sprint planning, retrospectives, and sprint reviews
• Collaborate with SMEs to turn business requirements into user stories
• Manage Jira boards, backlog grooming, and sprint commitments
• Track documentation dependencies and maintain organized Box folders
• Coordinate sandbox refreshes, user access provisioning, and staging environment syncs
• Assist with QA cycles and prepare structured UAT test plans
• Track UAT results using Monday.com and the internal Testing App
• Identify enhancement vs. defect requests and route through change control
• Maintain internal project trackers and assist in risk escalation

Preferred Qualifications

Scrum Master certification a plus