Remote Support Services Communications Specialist
at Granicus

Summary

Join our team as a Communications Specialist – Technical Support and lead communication strategies that showcase the value and technical evolution of our support services. As a key member of our Technical Support team, you will collaborate closely with internal stakeholders to develop cohesive messaging and communicate the benefits of our services to both internal teams and external audiences.

Requirements

• 5+ years of experience in communications, preferably in a technical support or customer support environment
• Proven ability to translate technical concepts into clear, compelling messages for a variety of audiences
• Experience collaborating with cross-functional teams, especially in sales enablement and marketing
• Strong writing, editing, and storytelling skills, with an ability to engage both internal and external stakeholders
• Experience managing communication projects from concept to execution
• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field

Responsibilities

• Craft and Implement Communication Strategies: Develop and execute communication plans that promote the value of our Technical Support and Customer Care services and align with our evolving technical advancements
• Sales Enablement Partnership: Collaborate with the Sales Enablement team to support RFP responses by providing clear and accurate content related to technical support services
• Content Creation for Marketing: Work with Marketing to create content that highlights support services and new service descriptions, ensuring alignment with broader company messaging
• Content Creation: Produce high-quality content, including newsletters, internal memos, RFP responses, external articles, and social media posts, conveying the value and enhancements of our support services
• Internal Communication: Partner with Technical Support leaders to keep teams informed and aligned with strategic goals through internal updates and communications
• External Communication: Develop messaging that highlights innovations in our support services, ensuring stakeholders and customers understand the benefits
• Collaboration Across Teams: Engage with Sales, Marketing, and Product teams to gather insights, align on key messages, and ensure cohesive communication across all platforms
• Monitor and Adjust: Track and analyze the effectiveness of communication strategies, adjusting plans as needed based on feedback and metrics

Benefits

• Impactful Role: Shape how our Technical Support services are perceived internally and externally and communicate the benefits of new service offerings
• Collaborative Environment: Work closely with multiple departments, including Sales Enablement and Marketing, to ensure seamless and effective communication strategies
• Career Growth: Gain opportunities for professional development and career progression within Technical Support and Communications