Support Specialist

Summary

Join Togetherwork, a family of entrepreneurial businesses providing online dashboard solutions to groups and organizations, as a remote Customer Support Specialist. You will support a powerful, cloud-based camp management software, assisting clients with questions and issues via phone and ticketing software. Collaborate with Product and Development teams to improve the product and create solutions. Document frequently asked questions and develop knowledge-based content. The ideal candidate is detail-oriented, a self-learner, and comfortable answering both process and business inquiries. Growth opportunities are available. We offer a comprehensive benefits package.

Requirements

• Outstanding written and verbal communication skills
• Strong multitasking and organizational skills
• Proven proficiency in problem solving
• High EQ and empathy
• Curiosity and a passion for learning
• High capacity/not easily overwhelmed
• Comfortable following standardized processes
• Portray high level of professionalism and confidence to clients
• Technology proficient

Responsibilities

• Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
• Assisting clients across multiple products
• Working with Product and Development teams to help improve the product and deliver solutions to clients
• Documenting frequently asked questions and preparing knowledge-based content

Preferred Qualifications

• Experience with customer support teams and processes
• An understanding of the Software Development Life Cycle
• Experience with issue ticketing systems such as Jira and Zendesk
• Experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave