Support Specialist

Summary

Join LastPass as a Customer Support Representative and utilize your expertise to assist customers via phone, email, and chat, resolving both basic and complex inquiries while maintaining high levels of efficiency and customer satisfaction.

Requirements

• Experience in customer support, technical support, or IT support environments
• Familiarity with various software and hardware
• Strong attention to detail and quality consciousness
• Proficient in operating systems and web browsers
• Excellent people skills and phone etiquette
• Ability to assess customer needs and work effectively under pressure
• Flexibility in scheduling and a great attitude, with openness to feedback
• English proficiency

Responsibilities

• Support our enterprise and individual customers through various communication channels, including phone, chat, and email
• Stay updated on new technologies, security, identity management, and zero-knowledge architecture
• Assist in configuring accounts with multiple users and federation options
• Provide exceptional support to customers with questions, complaints, and technical or billing-related issues
• Maintain composure while multitasking in a fast-paced environment
• Clearly explain technical information to customers
• Document interactions accurately and maintain quality in all communications

Preferred Qualifications

• Experience with Microsoft Azure, Okta, Federation, or Google Workspace is a plus
• Familiarity with Salesforce or similar CRM platforms

Benefits

• Competitive compensation
• Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days
• Generous Parental leave
• Comprehensive health coverage, dependents included
• Home office setup support
• LastPass families free account up to 5 members
• Continuous learning and development opportunities