Rula is hiring a
Support Specialist II

Summary

Join our team as a Support Specialist II and be the go-to expert for one of Rula's client groups. Your day-to-day will involve diving into complex issues, managing inquiries, and collaborating with teams to find innovative solutions.

Requirements

• 3+ years of working in customer support-based roles
• Experience working in a customer-facing role with a pronounced focus on troubleshooting dynamic customer problems
• Excellent communication and collaboration skills, with the ability to work autonomously and alongside colleagues on team to solve complex issues
• Experience updating and documenting workflows and processes
• Proficiency in time management, possessing the ability to handle multiple tasks and prioritize work appropriately

Responsibilities

• Dive into complex issues
• Manage a high volume of inquiries
• Collaborate closely with various teams to find innovative solutions

Benefits

• 100% remote work environment from anywhere in the US
• Competitive pay and benefits that don’t change based on location
• Health benefits: medical, dental, vision, life, disability, and FSA/HSA
• Access to our 401(k) plan
• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care
• Paid parental leave
• Employee Assistance Program (EAP)
• Stipend to ensure your home office sets you up for success
• Quarterly department stipend for team building or in-person gatherings
• Wellness events and lunch & learns spanning many topics