Experian is hiring a
Customer Support Specialist II

Summary

Join Experian as a Customer Care Specialist in our growing Call Center in Costa Rica, providing excellent customer service and interpreting consumer grievances or disputes.

Requirements

• 1 year of Inbound call handling experience (Required)
• High School Diploma (Required)
• Excellent English written and oral communications skills (Required)
• Keep performance on a occupied environment (85%-90% Occupancy)
• Pays close attention to the small aspects of a task or situation
• Experience handling support requests from a variety of different channels
• Arrange and manage tasks, time, and resources
• Interpret information to understand complex problems or situations
• Problem-solving skills
• PC/internet skill's to make fast and accurate decisions
• Short term visual memory

Responsibilities

• Receive inbound calls handling for our different lines of business
• Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
• Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute
• Educates consumer on dispute management and offer options for immediate resolution
• Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns
• Maintains the integrity of the database by ensuring data quality and accuracy
• Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all pertinent state and country credit regulations

Benefits

Remote work