SVP of Customer Operations

Summary

Join Degreed as the SVP of Customer Operations and lead the scaling of go-to-market (GTM) operations. Reporting to the CRO, you will be a key advisor and operational leader across Global Business Strategy, Revenue Operations, Global Business Services (GBS), and the SDR organization. This pivotal role requires driving cross-functional alignment, building a world-class customer journey, and ensuring GTM efficiency and optimization for growth. You will orchestrate complex initiatives, aligning strategy with execution, and building scalable operational foundations. This is an opportunity to impact a mission-driven, high-growth SaaS company. The total pay range is $250,000-$300,000, with actual compensation based on factors like skill set, experience, certifications, and location. Degreed offers a comprehensive benefits package.

Requirements

• Executive-level leadership in a SaaS environment (ideally with GTM, Ops, or Strategy scope)
• Strong understanding of enterprise sales motions, customer journey design, and revenue operations
• Proven success building, scaling, and optimizing cross-functional teams, with experience in organizations that have scaled from 50M-200M in revenue
• Capability to deliver enterprise software solutions at global scale - requiring familiarity with solutions consulting, implementation services, and multinational support models
• Deep analytical and systems thinking paired with outstanding communication skills
• High level of business acumen, comfort with ambiguity, and bias for action
• Familiarity with Salesforce, revenue intelligence tools, and go-to-market tech stacks

Responsibilities

• Partner with the CRO to drive GTM strategy, planning, and execution across all revenue-impacting teams
• Evolve our operational model across teams to ensure that the customer journey results in the highest customer satisfaction
• Lead and our Global Business Services (GBS), Revenue Strategy, and Revenue Operations teams to the highest levels of business impact
• Build and optimize an end-to-end customer journey, driving alignment across Sales, Customer Success, Marketing, and Product
• Operationalize strategic priorities into repeatable processes that improve efficiency, accountability, and performance
• Drive forecasting, pipeline health, and KPI tracking across GTM functions
• Lead planning cycles, territory design, quota setting, and incentive design in partnership with Finance and HR
• Collaborate with senior leaders to develop strategic insights, dashboards, and frameworks that support decision-making
• Build scalable infrastructure and workflows to support SDR success
• Champion data-driven decision-making and continuous improvement across the GTM organization

Benefits

• We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success
• View the full details here: https://px.sequoia.com/globalcompanybenefits