Business Unit Operations Manager

Summary

Join insightsoftware as a Business Unit Operations Leader and drive operational excellence within the fast-growing Controllership Business Unit. You will be responsible for setting up and driving the operating rhythm, cadence, and review structure for the business unit. This role involves setting cross-functional goals, OKRs, and KPIs, working closely with various teams to track and improve performance. You will lead and participate in cross-functional projects, including M&A activities, product operations, and planning. The ideal candidate possesses a blend of visionary and analytical skills, is financially driven, and has a proven ability to influence and drive decision-making. This role requires strong organizational, presentation, and communication skills.

Requirements

• 5+ years working in a SaaS-based software business in an operating or functional role, leading and influencing teams that do not report directly to you
• 3+ years of functional experience in growth-oriented roles, being of product, GTM, or customer success
• Sharp attention to detail; presentation and financials
• Strong organizational skills; methods, consistency, repeatability
• Proven ability to drive decision-making and conflict resolution as required
• Owner mindset: ability to drive respective change across teams with influence and followership
• Strong presentation and communication skills
• Strong experience with various tools; Excel, BI reporting, Jira, confluence, SFDC, Smatsheets, etc
• Ability to work collaboratively with others and navigate complex decision making

Responsibilities

• Drive the operating metrics review on a weekly, monthly, and quarterly basis, covering pipeline, bookings, and ARR across retention with product pillar teams
• Guide the BU team with requisite planning activities, working with the WW Head of Product Operations; QBRs, half-yearly and annual planning, as well as pricing and packaging updates to our product lines
• Work hand-in-hand with functional operating leads (e.g. – marketing, sales ops, etc.) to drive data requests and or process improvements to simplify and streamline how the business runs
• Be the go-to for functional leaders when it comes to running the business, the know-how of the ISW business model, and the pulse driver of ‘what’s a priority’ across the business
• Spearhead and drive bi-monthly all hands from agenda to overall session execution
• Work with pillar and product leaders to execute product strategy, planning, and GTM motion definitions
• Spearhead and drive necessary ad hoc standups that require x-functional alignment
• Project Manage M&A integration activities, support the creation and execution of Product Strategies and Value Creation Plans
• Join forces with other operating leaders across the organization to ensure consistency, improvement, and simplicity in alignment and coordination across ISW as we scale forward
• Work with teams to drive tools, processes, and reporting consistency
• Where the business needs process or execution improvements, lead and initially drive x-functional efforts to address what’s needed when no one functional owner can lead
• Ensure consistency of presentation and content inputs, storyline, data, and artifacts in support of VP, SVP, and ELT-level presentations and sessions as required
• Represent the BU General Manager when not present and drive necessary decision-making
• Own the day-to-day operating cadence for the Controllership BU, through standups, QBRs, bi-weekly check-in’s

Preferred Qualifications

• Prior consulting experience is a plus
• Experience working with Agile methodology
• P/L savvy; looking at growth, innovation, and retention