Invisible Technologies is hiring a
SVP of Operations

Summary

Join Invisible, the operations innovation company transforming how companies are built and run, as SVP Operations (AI) to lead a large client-delivery function within the company. As SVP Operations (AI), you will be responsible for leading the continued build-out of the company's core delivery engine and will be responsible for the design of the team, capacity planning, operations leadership, and the processes to enable continued growth and scale.

Requirements

• Have a vision for the AI space and AI training within it. You would need to demonstrate a strong understanding of the space if they don’t have this experience
• 10+ years of experience in client-delivery operations within high-growth, fast-scaling environments
• Strong background in systems analysis and organizational design
• Ability to lead through layers and manage complex organizational structures
• Experience working in client-facing roles in a consulting or strategic partnership capacity
• Experience managing high-performing teams, with a track record of building and maintaining effective leadership systems
• High emotional intelligence and strong leadership capabilities
• Excellent financial management skills with the ability to implement cost management strategies
• Experience with operational standardization, with a focus on identifying and implementing standard processes across large organizations
• Advanced degree in business administration, operations management, or a related field, such as an MBA or equivalent

Responsibilities

• Manage a team that includes hundreds of full-time managers and thousands of agents, ensuring excellent performance and effective management through layers
• Develop and implement strategic plans to enable the next phase of growth, balancing commercial and operational needs
• Prioritize system improvements and analytical rigor to support continued growth, operational performance, with tighter financial and cost management
• Utilizing data and systems to diagnose and adapt to fast-changing business priorities and challenges. Identifying and implementing standardizations

Benefits

• Empower our Partners to work remotely around the world on a schedule that suits their lifestyle
• Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs
• Balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners
• With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership
• Our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan. This ensures a clear path for those who choose to sell their stake in the company
• Base: $185,000
• Base + Bonus Target: $285,000