System Administrator

Summary

Join a leading technology provider in the financial services sector as a Weekend Support Engineer. You will be the primary point of contact for clients, providing remote support and resolving service requests and incidents. This role demands a high level of professionalism and experience in directly supporting end-users. The position involves working weekends (8am-5pm) from home, with two weekdays off. You will be responsible for providing technical support via phone, email, and occasional on-site visits. Success in this role requires strong communication skills, meticulous record-keeping, and the ability to handle multiple tasks simultaneously.

Requirements

• Incredible sense of pride and passion for what you do and a desire to help your teammates
• Must be neat, organised, energetic, and show initiative
• Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable
• Experience with advanced hardware troubleshooting and the installation of core Networking equipment
• Create/Manage Active Directory accounts, groups & permissions
• Duo Security and other two factor authentication applications
• Microsoft 365
• Microsoft Entra/Azure Active Directory/Intune
• Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.)
• Understanding of Networking fundamentals
• VMware vSphere administration
• Install, configure & manage print queues
• Troubleshoot DNS, DHCP and TCP/IP issues
• Experience administering Windows 10/11 and Server 2012 and above
• Experience administering Windows Server 2012 and above
• Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and support
• Relevant professional qualifications a plus
• Great attitude, team player always willing to pitch in and take on new tasks
• Proactive/flexible nature

Responsibilities

• Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices
• Effectively communicate with both clients and peers ensuring timely responses
• Record all work activities in a timesheet in our ticketing system (ConnectWise)
• Must be able to multi-task client issues when applicable
• Document technical issues and take ownership of escalating issues to the appropriate SME team
• Must be amenable to occasional travel
• Must meet the minimum standard for personal key performance indicators
• Must contribute to the overall success of team mandated goals and key performance indicators
• Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work

Preferred Qualifications

• Ability to learn new technologies and systems quickly
• Experience managing or working in a multi-tenant environment
• Experience working in Financial services and/or MSP space
• Microsoft certified
• Ability to work through issues methodically
• Basic experience with policy management (Group Policy & Intune)
• Experience in support Mac OS X devices

Benefits

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules
• Confidential well-being and counselling support
• Competitive Compensation
• Contributory pension scheme
• Company events
• Private Medical and Dental Insurance