System Administrator

Summary

Join Thoropass, a rapidly growing compliance company, as their IT Support Specialist! You will support a global user base of 250 remote employees across various locations. Responsibilities include managing software applications, handling employee onboarding/offboarding, troubleshooting technical issues, and ensuring system performance. The ideal candidate possesses a Bachelor's degree in a related field or equivalent experience, 4-6 years of system administration experience, and expertise in various technologies. Thoropass offers a competitive salary, exceptional healthcare, equity, hybrid work model, unlimited PTO, and other benefits.

Requirements

• Bachelor’s degree in computer science, IT, system admin, or closely related field (or equivalent experience or certifications such as A+, Security+, Network+, others)
• 4 to 6 years of system administration experience or related helpdesk experience
• Experience with Macs and Windows laptops, mobile device management (MDM) solutions, Microsoft, Google workspace, Slack, Jira ticketing, anti-virus solutions, data loss prevention solutions, multi-factor authentication, and single-sign-on solutions
• Strong troubleshooting and communication skills

Responsibilities

• Support a user base of 250 remote employees in Latam, US, and elsewhere for all things IT
• Install, manage, upgrade, integrate, and configure existing and new software applications, currently just over 200 products
• Perform employee onboarding and offboarding procedures, including setup and configuration in both software and hardware
• Troubleshoot hardware and software issues in a mostly Apple environment
• Monitor system performance and identify anomalous activities
• Document helpdesk tickets, support issues, and technical specifications
• Compliance related activities such as assigned access reviews, hardware reports, etc
• Coordinate with vendors and evaluate applications as needed
• Manage user access to applications and resources
• Contract and cost negotiations to renew key applications
• Document processes and IT workflows

Benefits

• Competitive base salary
• Exceptional private healthcare
• Early equity in a fast-growing company
• Hybrid work-from-home model
• Unlimited PTO
• Home office equipment
• Monthly wellness and home Wi-Fi stipend