System Administrator I

Summary

Join Intelligent Technical Solutions as a System Administrator I and provide both onsite and remote IT support to clients. You will resolve technical issues, maintain high IT service standards, and collaborate with a team. Responsibilities include troubleshooting various system issues, from workstations and printers to servers and networks. You will also serve as an escalation point for technicians. The role requires experience with Windows and Mac OS, server virtualization, M365, Azure, and various business applications. A minimum of three years of IT support experience is needed. Benefits include medical, dental, vision, life, and disability insurance; paid time off; maternity/paternity leave; a retirement plan; and company-paid training and certifications.

Requirements

• Have experience with Windows and Mac OS troubleshooting
• Have experience with Server 2012 to 2022
• Have experience with VMWare and Hyper V Virtualization
• Have experience supporting M365 and Azure
• Have a minimum of three years experience in IT Support or a similar role
• Have basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Be proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Have a valid driver's license, vehicle insurance, and access to a vehicle for client visits

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Resolve server issues of any kind
• Resolve basic and intermediate networking issues
• Serve as escalation point for technicians

Preferred Qualifications

• Have experience with Managed Service Providers (MSPs)
• Have Active Server Certifications

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)