System Support Analyst I

Summary

Join Intelerad as a System Support Analyst I and be at the forefront of delivering timely and accurate diagnoses. Guide healthcare partners through technical issues, optimize system performance, and ensure seamless operation of critical medical imaging tools. This role offers a chance to impact global patient care, develop technical expertise, and collaborate with an innovative team. Responsibilities include delivering high-quality technical support, responding to client inquiries, prioritizing tasks, analyzing and troubleshooting integrated environments, performing remote diagnostics, executing SQL queries, editing configuration files, serving as a client advocate, logging activities, contributing to the knowledge base, and participating in on-call rotation. A bachelor's degree in Computer Science or a related field, or equivalent experience, is required, along with 3+ years in a technical support or systems administration role with a strong Linux background. The position offers a competitive salary range and a comprehensive benefits package.

Requirements

• Bachelor's degree in Computer Science or a related technical field, or equivalent work experience
• 3+ years in a technical support or systems administration role with a strong Linux background
• Solid experience in remote troubleshooting (SSH, VPN tunnels) and diagnosing system/network issues
• Working knowledge of SQL databases (MySQL, PostgreSQL, Sybase)
• Familiarity with Windows environments (basic workstation configuration and troubleshooting)
• Strong communication and client-facing skills, with a passion for solving problems and delivering solutions
• Excellent time-management, analytical, and organizational skills

Responsibilities

• Deliver high-quality technical support for both server-side and client-side applications in complex medical imaging environments
• Respond to client inquiries via phone and ticketing systems, while proactively monitoring installations and identifying potential issues before they escalate
• Prioritize and manage tasks in line with service level agreements (SLAs), escalating incidents to the appropriate teams when needed
• Analyze and troubleshoot integrated environments involving Linux servers, Windows workstations, databases, and network infrastructure
• Perform remote diagnostics using tools like SSH and VPN to investigate and resolve technical problems
• Execute SQL queries and conduct database maintenance on platforms like MySQL, PostgreSQL, and Sybase
• Edit configuration files and scripts on Linux servers to fine-tune system performance and reliability
• Serves as a client advocate through product and implementation improvement collaboration
• Log and document all activities and outcomes using ITSM platforms (e.g., ServiceNow, Jira) to ensure transparency and knowledge sharing
• Continuously contribute to our knowledge base, support tools, and internal documentation
• Participate in on-call rotation

Preferred Qualifications

• Experience in the healthcare IT or medical imaging industry (e.g., PACS, RIS, DICOM, HL7)
• Hands-on experience with the deployment and integration of Healthcare IT solutions in On-Premises, Hybrid, and Cloud environments
• Exposure to scripting languages like Python, Perl, or Shell for automation and system management
• Familiarity with networking concepts including TCP/IP, IPSec, and VPN technologies

Benefits

• Medical, financial, retirement, PTO, and/or other benefits
• Bonus and other forms of compensation may be provided as part of a total compensation package