Systems Administrator

Summary

Join PointClickCare's Modern Workplace and Technology team as a Systems Administrator. You will be responsible for managing and maintaining cloud and on-premises systems, troubleshooting issues, and ensuring optimal performance. Collaborate with various teams, implement security measures, and contribute to process improvements. This role requires experience with Jamf, Intune, Azure, and M365, as well as strong problem-solving and communication skills. PointClickCare offers a competitive salary and benefits package, including retirement plan matching, flexible paid time off, and wellness programs.

Requirements

• Bachelor's Degree or equivalent diploma in Information Technology or Computer Science
• 3+ years of experience in administering Jamf, Intune
• 5 years of experience in a System Administrator role within Information Technology
• Implementing, operating, and maintains software distribution and end-point client administration tools through JAMF Cloud server
• Minimum of 3 years of experience in a System Administrator role within Information Technology
• Proficiency in working with Azure, M365. Intune
• Experience working with Terminal and creating /modifying Shell, Python, and AppleScript scripts to achieve automation and endpoint configuration
• Analyze problems, identify solutions, and implement fixes
• Detail-oriented, organized, and able to manage multiple tasks simultaneously
• Effective communication skills, pragmatic, keen attention to detail, and strong problem-solving skills

Responsibilities

• Administer Jamf and Intune for endpoints
• Build and prepare packages for automated deployment and self service
• Troubleshoot Jamf and Intune infrastructure and resolve outages with vendor assistance
• Work with Identity Team on creating and managing Conditional Access Policies
• Follow security best practices and implement agreed baselines under the guidance of senior staff
• Triage any outages/critical issues including providing resolution and RCA
• Maintenance and management of software, printing and AV endpoints
• Review and contribute to department developed standard operating procedures
• Identify efficiencies and areas for improvement, create standard operating procedures and lead training
• Review Service-Now tickets and update in a timely manner
• Create endpoint reports for stakeholders as requested
• When issues arise, the System Administrator troubleshoots and resolves them promptly
• Provides technical support to end users and address operational challenges
• Actively participate in team meetings and collaboration opportunities including travel to local and remote offices
• The System Administrator implements security measures, monitor access controls, and address any vulnerabilities or risks
• Plays a vital role in safeguarding sensitive data and maintaining regulatory compliance
• System Administrator monitors the performance of systems managed by the Technology team
• Ensure that the systems and services are optimized and meets the organization’s requirements
• Other tasks include, preparing technical and user documentations, follow change management processes, participate in team meetings, track project timelines and provide status updates
• Responsible for incident responses; working in tandem with application/service support teams to ensure reliable service availability and uptime

Preferred Qualifications

• Good understanding of key technological concepts such as information security, risk assessments, compliance, and auditing is preferred
• Jamf 300 and Azure Certifications

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition