Systems Administrator

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to our innovative platform connecting companies with talent worldwide. You will work with internal and external stakeholders to drive strategic vision and payroll product development. This role requires a customer-focused mindset and cross-functional collaboration. You will partner strategically to develop scalable offerings and solutions, ensuring they meet individual country needs. You will champion our product, contribute to continuous improvement, and analyze metrics to enhance product outcomes. This position offers a competitive compensation package and benefits.

Requirements

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup company/environment
• 1+ years experience in Customer Support
• Basic understanding of Restful APIs
• Basic Knowledge of SQL
• Working with Atlassian, Zendesk or any CRM, Jira and/or Service Desk
• Ability to explain complex issues in an easy and understandable manner
• Excellent track of diagnosing and troubleshooting technical issues
• Strong attention to detail and analytical skills
• Ability to read and understand the code to troubleshoot and resolve technical issues

Responsibilities

• Work with our internal teams & partners to drive the strategic vision, as well as payroll product development
• Have a customer-focused mindset and work cross functionally with various teams, from sales to implementation & operations
• Strategically partner with internal & external stakeholders to help develop offerings & solutions that scale
• Work closely with in-country business stakeholders, implementation & operations teams to ensure that our solutions address the individual business needs of each country
• Champion our product for both internal stakeholders and clients
• Contribute to continuous product enhancement processes in line with product strategy
• Identify & analyze metrics that indicate the success of products and making changes where necessary to improve product outcomes
• Work with the product development team to represent internal & external client requirements and ensure these requirements are realized in the payroll solution offering
• Be the main liaison person between the payroll solution end users in the implementation & operations teams and the development team
• Assist in pre-sales functions in the areas of completing technical sections of customer submitted requests for proposal and in doing product presentations
• Prepare sales materials and other documentation
• Analyze and carefully monitor on an ongoing basis market trends, activities and competitor actions to enable the Product Team to develop and implement pre-emptive strategies and plans for the Group

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available