Systems Analyst
closedServus Credit Union
Job highlights
Summary
Join Servus Credit Union, Alberta's largest member-owned credit union, as a Systems Analyst I, II, or III in our Platforms Department. This full-time remote position offers a variety of responsibilities, including Tier II and III system support, business and systems requirements analysis, system configuration and support, testing and quality assurance, and CRM platform experience. The ideal candidate will possess strong analytical and problem-solving skills, experience with CRM systems, and a degree in IT or a related field. Servus offers outstanding benefits, including health and wellness, vacation and retirement savings programs, training and development opportunities, flexible work options, and competitive compensation. As a Servus employee, you'll also enjoy the benefits of being a member, including profit sharing and voting rights.
Requirements
- A degree in IT, computer science, or a related discipline
- Equivalent real-life experience overseeing the delivery in a fast paced / mission-critical technology environment
- Basic understanding of operating systems (e.g., Windows, Linux), common enterprise software, and basic network concepts
- Experience troubleshooting hardware and software issues in a helpdesk or junior IT support role
- Familiarity with IT support processes, including incident management, and experience using ticketing systems to manage support requests
Responsibilities
- Lead the analysis associated with answering detailed questions on how the system operates and what needs to happen to complete business transactions
- Work with Organizational Change Specialists in the organization for the user community to understand the nature of the changes coming to business processes
- Collaborate with interested parties to gather and document business and technical requirements related bugs and/or new feature requests
- Utilize tools like AzureDevOps, Jira, Trello, Miro to capture user stories, including success criteria and intricate business logic
- Analyze these requirements to ensure they align with business objectives and translate them into functional specifications for development teams
- Conduct gap analysis to determine system enhancements or modifications needed to improve performance, functionality, or user experience
- Configure and maintain systems based on business needs and technical requirements
- Ensure that the system is properly integrated with other applications and interfaces, such as but not limited to (enterprise service buses, data integration layers, payment processing gateways, ERPs, and other related platforms)
- Provide technical support for systems, troubleshooting issues, identifying root causes, and working with technical teams to implement solutions and system improvements
- Assist in performing routine system maintenance tasks such as software updates, patch management, and backups
- Support the implementation of minor system changes and configuration updates under the supervision of senior staff
- Contribute to system documentation and standard operating procedures (SOPs), ensuring accurate records of system configurations and changes
- Assist in monitoring the performance of IT systems, servers, and applications to ensure they are operating efficiently
- This includes responding to alerts and analyzing system logs for early detection of issues
- Provide first-level support for resolving system-related issues, helping to diagnose problems, and escalating more complex issues to senior analysts or engineers
- Work closely with quality assurance teams to develop test cases and ensure thorough testing of system enhancements, updates, and new modules
- Perform user acceptance testing (UAT) and coordinate with interested parties to ensure the system meets their expectations before deployment
- Monitor system performance post-deployment and assist in ongoing system maintenance, ensuring its stability, security, and compliance with regulatory standards
Preferred Qualifications
Salesforce and Agile Certifications and/or experience
Benefits
- Health and wellness
- Vacation
- Retirement savings programs
- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Competitive Compensation including performance-based incentive pay
- Meaningful work towards individual and corporate goals
- Opportunities to get involved and give back through an employee volunteer program
- Profit sharing
- Voting for the board of directors
Similar Remote Jobs
- π°$60k-$120kπUnited States
- πUnited States
- π°$42k-$75kπUnited States
- π°$156k-$208kπUnited States
- πSpain
- π°$127k-$153kπWorldwide
- π°$92k-$120kπUnited States
- π°$102k-$215kπUnited States
- πWorldwide
- πWorldwide