Systems Analyst II

Summary

Join Paladin Technologies Inc. as a Systems Analyst and contribute to our technology team serving enterprise clients' physical security and audio-video needs. You will be responsible for delivering and maintaining the IT infrastructure supporting these platforms. Key responsibilities include installing, configuring, and testing server, storage, and network infrastructure; analyzing customer requirements and implementing system features; and developing custom integrations. You will also work collaboratively with other team members, support sales efforts, and maintain client relationships. The role requires strong analytical and problem-solving skills, experience with various technologies, and the ability to work independently and as part of a team. Paladin offers a competitive salary and benefits package, including medical, dental, vision, life insurance, and a 401(k) plan.

Requirements

• Minimum of 3 years’ progressive experience in Information Technology, with proven experience in designing, deploying, and supporting complex systems
• Post-secondary degree or diploma from a Technology Institute in computing or electronics, or equivalent training with the armed forces
• Ability to pass varying levels of security clearance
• Clear and concise written and verbal communication skills, with the ability to present technical data and analysis to internal and external stakeholders
• Sound organizational skills, with the capability to handle multiple tasks and projects in a fast-paced and priority-changing environment
• Ability to work independently or in a team environment, with strong interpersonal skills
• Willingness to mentor and build the technical abilities of the organization
• Strong analytical and problem-solving skills
• Comfortable with remote work and participating in remote teams
• Experience with the following technologies is required: Windows Server, Windows 10/11, and SQL Server
• VMware, Hyper-V or other HCI/virtualization platforms
• IP networking, SD-Wan, routers/switch configurations
• Backup, replication and DR concepts
• Powershell and other scripting languages
• Cybersecurity and system hardening
• Accreditation or certification from a major network supplier such as Cisco
• Accreditation or certification with Windows Server and SQL Server

Responsibilities

• Install, configure, and test server, storage, and network infrastructure
• Install, configure, and test virtualization platforms
• Install, configure, and test Physical Security and AV management software platforms
• Analyze customer requirements and implement system features to meet those needs
• Analyze system constraints, performance, and workload requirements
• Apply configurations to maximize system performance
• Configure and test off the shelf integrations to enable event and control interoperability between subsystems
• Develop and support custom integrations and macros enabling interoperability between subsystems and advanced features
• Develop scripts, images and other automation techniques to minimize repeat work and improve consistency
• Maintain, troubleshoot, and service issues related to the above infrastructure
• Plan and deliver software and OS upgrades
• Develop and maintain Method Of Procedures for system upgrades and implementations
• Work directly with other Systems Analysts, Project Managers, Sales, and Engineering resources to help design IT infrastructure supporting Physical Security and Audio Video solutions
• Support sales and design efforts and activities in specifying IT components and integration methods
• Be accountable for the installation and integration of systems, ensuring timelines are met and a quality solution is delivered
• Work closely and collaborate with our Integrated Systems Technicians to ensure successful system delivery
• Respond, support, and be available to Integrated Systems Technicians, while supporting and mentoring their learning and growth in IT infrastructure
• Develop and maintain client relationships while building confidence and respect in the organization’s abilities throughout the industry
• Support the PMO in planning deployments
• Prepare and maintain documentation in an efficient and professional manner
• Be organized, enthusiastic, and take direction from PTI leadership

Preferred Qualifications

• Understanding of, and experience with, Physical Security system integration, including CCTV, Access Control, Intercom, Intrusion or Audio Video management platforms
• AWS or Azure cloud computing and network environments
• C#, C++ or other modern programming languages
• Devops and other advanced system delivery and support automation

Benefits

• Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling
• Voluntary insurances offered include life insurance and AD&D, short-term disability, long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts
• Colleagues may also enroll in the company’s 401(k) plan with company match plan
• Colleagues will also receive PTO (paid time off), sick leave (as per state legislation), and 7 paid holidays