TurnPoint is hiring a
Systems Engineer

Summary

TurnPoint is seeking an energetic, detail-oriented Technical Project Manager to join their team as a Systems Engineer. The role involves delivering advanced technical projects, from robust desktop support escalations to the design and implementation of infrastructure within Office 365 and Azure. The position offers autonomy to solve complex problems while also collaborating closely with the team.

Requirements

Experience with Windows 11+, Windows Server 2022+, Apple Operating Systems, Microsoft 365, Microsoft Azure, Microsoft Intune & Autopilot, Microsoft Defender & Sentinel, Microsoft Azure Virtual Desktop, Microsoft Lighthouse & GDAP

Responsibilities

• Act as primary liaison between clients and internal technical team
• Utilize effective communication skills to properly inform and apprise the team of issues
• Ensure proper recording, documentation and closure of all client inquiries using online tools
• Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO
• Self-assign tech work
• Troubleshoot and deliver accurate tech work
• Record and document tech processes into TurnPoint Tech Manual
• Lead our standing engineering meeting (3x a week, with varying frequency during busy times)
• Assist with new client onboarding
• Organize daily activities based on the current projects and goals of the organization
• Monitor projects and oversee all projects to ensure deliverables and goals are met
• Work with senior management to revise plans for the team (including resource allocation)
• Ensure that team members have access to the necessary resources (hard and soft resources)
• Work with direct managers to ensure expectations and due dates are being met
• Improve time efficiency and velocity of task completion across the team
• Exemplify and champion superior client communication and service
• Emphasize quality, continuous improvement, and high performance
• Enact and champion company policies
• Balance support ticket threads, task execution, and project work for timely completion
• Mentor and train the tech team, including project management, customer success, best practices, etc

Preferred Qualifications

Experience with Microsoft Azure Virtual Desktop

Benefits

Competitive salary commensurate with experience