Deel is hiring a
Systems Integration Manager, Remote - Worldwide
![Logo of Deel](https://cdn.jobscollider.com/logo/deel-8073-0.webp)
Summary
The job involves leading the efforts in enabling, troubleshooting, and providing technical consulting on Deel's integration products as a Systems Integration Manager (SIM). The role requires working with multiple teams, including CSMs, Support, Onboarding, Engineering, and Product teams. The ideal candidate has 2-5 years of experience in a Technical Consulting, Configuration Services, Implementation Project Management, or Support role within a B2B SaaS environment.
Requirements
- 2-5 years of experience in a Technical Consulting, Configuration Services, Implementation Project Management, or Support role within a B2B SaaS environment
- Strong understanding of API integrations
- Proven ability to manage projects, with a focused, action-oriented, and anticipatory approach to next steps
- Excellent communication and interpersonal skills, with the ability to work with senior client stakeholders and collaborate across multiple internal teams
- Ability to manage multiple projects simultaneously and deliver under tight deadlines
- Based in the EMEA or NAM/LATAM regions, or aligned time zones
Responsibilities
- Serve as the primary point of contact for the Success and Onboarding teams regarding integrations and API-related queries and issues
- Act as the first line of escalation for OBMs/CSMs for unresolved customer questions on integrations and APIs
- Manage and troubleshoot integration issues, coordinating closely with internal teams to devise and implement solutions
- Oversee customer integration projects from inception to completion, including requirement gathering, strategy formulation, implementation and testing
- Develop detailed, organized integration plans and schedules tailored to client needs
- Collaborate with the Integrations and API Product team to identify and address common integration challenges at scale
- Maintain comprehensive knowledge of Deel’s full product suite and how it relates to integrations or APIs
- Create and improve both internal and external resources and guides to bolster the success rate of self-serve integrations and APIs
- Actively communicate with Onboarding Managers and CSMs about progress and potential issues, ensuring all stakeholders are informed
- Drive value for customers by facilitating the integration of their tech stack and workflows with Deel’s product suite
- Become an expert user of Deel, guiding customers from setup to deployment, and troubleshooting any integration issues
- Treat each customer engagement as a distinct project, collaborating to fully understand and meet their business and technical needs
Preferred Qualifications
- Experience with HRIS and ERP systems like QuickBooks, NetSuite, Workday and SAP
- Experience in a high-growth startup or scale-up environment, preferably in FinTech or HRTech
- Experience in usage of tools like Postman for API testing and debugging
- Familiarity with SQL or other query languages
Benefits
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
This job is filled or no longer available
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