Systems Specialist - Identity Management

Summary

Join Pacvue as an IT Systems Specialist - Identity Management and contribute to a leading eCommerce advertising software suite. Based in the Philippines, you will support the global IT infrastructure and remote userbase, managing Identity Access Management (IAM) tools, and optimizing application interoperability. This role involves leading IAM initiatives, supporting application integrations across various platforms, providing technical assistance, ensuring excellent onboarding/offboarding experiences, and collaborating with global teams. You will maintain a strong security culture, create system documentation, and troubleshoot technical issues. The position offers a competitive salary, work-from-home flexibility, annual bonuses, comprehensive benefits, and opportunities for professional growth.

Requirements

• Experience supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments
• Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack
• Solid understanding of SAML, SCIM, and OAuth-based application integrations
• Experience supporting macOS, Windows 10/11, and Linux environments
• Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently
• Working knowledge of system provisioning, OS configuration, and patch management
• Proactive approach to continuous learning and problem-solving in a dynamic IT environment
• Coursework in IT or a related field, or an equivalent combination of skills and experience

Responsibilities

• Lead and support initiatives related to Identity and Access Management (IAM) including provisioning, deprovisioning, SSO configurations, and lifecycle management, primarily using Okta
• Own the support and optimization of application integrations across platforms like Okta, Microsoft 365, GSuite, Atlassian Suite, Slack, and other enterprise tools
• Provide responsive technical assistance (via ticket system or in person) for issues related to computer systems, enterprise apps, and hardware
• Work cross-functionally to deliver excellent IT onboarding/offboarding and user access experience
• Assist with hardware and software installations, updates, and basic networking tasks such as wireless and wired connectivity troubleshooting
• Collaborate with global teams to support IT-related projects and standardization efforts
• Maintain a strong culture of security, compliance, and process documentation across all IT operations
• Create and maintain system documentation, runbooks, and support materials related to identity management and integrations

Benefits

• Competitive salary of $6 per hour with potential annual performance-based increases
• Work From Home
• Annual contractor bonus
• Comprehensive benefits package includes HMO for the contractor and immediate family (spouse and children) after three months
• Sick leave and paid time off after three months
• Maternity/Paternity leave (applicable after six months)
• Internal training
• Opportunities for personal and professional growth within a supportive team