Remote Systems Support Engineer

Summary

Join Keeper as a System Support Engineer in a 100% remote position, resolving complex technical issues and providing resolution analysis, working closely with business customers.

Requirements

• Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers
• Thrive in a training centric environment helping Keeper’s end users learn our suite of products
• Are excited to work in a fast-paced environment
• Love being “camera ready” to meet our customers over video
• Enjoy solving problems and can easily prioritize tasks
• Excel at communication (esp. in technical mindset) and documentations
• Bring a “nothing is impossible” mindset but know when to ask for help from the team
• 5+ years’ experience in IT management and System Administration
• Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
• Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
• Experience setting up and configuring Single Sign On (SSO) environments
• Experience setting up and configuring Active Directory
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments

Responsibilities

• Perform technical support for clients
• Provide resolution analysis on various technical issues

Preferred Qualifications

• Bachelor's Degree or equivalent experience
• Ability to adapt, overcome objections, and learn complex solutions
• Excellent time management and communication skills
• Working knowledge of Python

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses