Fivetran is hiring a
Systems Support Specialist I

Summary

Join Fivetran as a System Support Specialist and contribute to making data access as simple and reliable as electricity. As a crucial member of our team, you will provide technical support, troubleshoot issues, and maintain Salesforce systems and other Applications.

Responsibilities

• Working on Daily Incoming Issues and resolving them within the given SLA
• Work on the deep-level root cause analysis for Recurring Issues
• Proactiveness in identifying the process improvements & taking ownership of lower complex issues, and driving permanent resolution
• Working knowledge of business processes supported by our systems, building an understanding of cause-and-effect relationships, documentation, and Ownership of assigned task
• Perform day-to-day administration, handle issues, and troubleshoot our Internal Applications
• Provide technical and functional support to internal users of Salesforce and other related applications
• Log and track identified system problems through to resolution
• Test solutions that the other team members have built
• Provide immediate response to all issues and drive these issues to closure
• Provide on-call support for urgent and complex customer inquiries