Remote Portfolio Support Specialist

Summary

Join Kasa, a tech-enabled global hospitality brand, as a Support Specialist and contribute to unleashing the potential of liveable space. This role is fully remote and requires excellent communication skills, problem-solving ability, and adaptability.

Requirements

• Tech Savvy: Comfortable and competent using software applications, operating systems, online communication platforms, and web-based search tools effectively
• Hall of Fame Host Communicator: Provides clear and concise responses and directions both verbally and in writing to facilitate inter-departmental communications with various teams and assist with ongoing portfolio projects and tasks
• Quality Control Leader: Facilitates quality checks across building functions and identifies areas for improvement. Documents findings in a report for team use to ensure that Kasa products and services meet or exceed established quality standards and customer expectations
• Reliable: Consistently arrives to work on time and willingly works the hours required, including on nights, weekends, and holidays, and has the flexibility to be on-call to address time-sensitive guest needs
• Collaborative: Works effectively through joint effort, cooperation, and shared responsibility with portfolio partners to achieve desired operational outcomes. Contributes ideas for areas of improvement and participates in making collective decisions
• Smooth Operator: Maintains operational effectiveness using SOPs and approaches problem resolution with confidence, empathy, and creativity
• Process Minded: Executes established processes and workflows with precision. Surfaces breakdowns or deficiencies that negatively impact operational performance
• Change Agent: Adapts to change with some support, maintaining a positive, can-do attitude. Participates in the implementation of changes with internal team and external service providers

Responsibilities

• Execute recurring tasks and maintain a standardized workflow within the organization
• Create bulk communications for guests, respond to teams and partners via Slack, and triage housekeeping and maintenance requests while tracking their progress
• Follow recurring processes such as managing room blocks, handling lost and found items, and conducting quality assurance inspections

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family
• Competitive Salary: We offer a total compensation at or above market rates plus additional earning opportunities based on the position
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!