CrowdRiff is hiring a
Team Lead
CrowdRiff
π΅ ~$100k-$120k
πRemote - Canada
Please let CrowdRiff know you found this job on JobsCollider. Thanks! π
Summary
Join CrowdRiff as a Team Lead, Customer Success & Onboarding to help customers with your partial portfolio while supporting and developing a team of Onboarding Specialists.
Requirements
- Facilitation and learning and development experience
- Experience mentoring and coaching junior and intermediate resources
- Excellent communication skills
- Excellent project and process management skills
- Ability to translate and communicate technical jargon to non-technical users
- 3+ Years experience in a Customer Experience role
- 2+ Years in a management position overseeing a team
Responsibilities
- Build, coach, and develop a team of Onboarding Specialists who will manage the end to end Onboarding process from sales handoff, to system configuration, to training, to handoff to Customer Success Managers
- Establish best practices, playbooks and processes to enhance the customer onboarding experience and train and monitor Onboarding Specialists on these
- Coach, grow, and provide consistent feedback to your team of Onboarding Specialists to help them achieve better customer adoption
- Maintain company Net Revenue Retention target through well thought out onboarding programs & trainings and stepping in to support the entire CS Team where needed
- Develop Onboarding goals for the Onboarding Team with our customers and work with them to achieve them
- Hiring great Onboarding Specialists to ensure company objectives and customer objectives are exceeded
- Developing initiatives and process improvements that drive customer adoption then documenting and training those processes
- Build a supportive, enabling and mentoring relationship with each team member of your Onboarding team
- Close, collaborative relationship with the Sr. Manager, CS and Director, CS
- Relationships Sales and Customer Success to ensure smooth handoffs for our customers
- Maintain close relationships with your portfolio of customers in order to increase product adoption and retention
Benefits
- Parental leave
- Extended learning and development opportunities through our DevDollars program
- Equity incentives
- Feel-good Fridays with every other Friday off in summer
- No-meeting Fridays year-round
- Work from home allowance + Flexible work hours
- Regular team socials & team events
- Up to 8 weeks of vacation
- Up to $3000 towards your next trip
- Travel and work from a country of your choice for 90 days
- Access to a personal travel concierge
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- π°~$182k-$234kπWorldwide
- π°~$201k-$241kπAustralia
- π°$55k-$60kπUnited States
- π°~$150k-$190kπGermany
- π°~$120k-$250kπItaly
- π°$100k-$150kπCanada
- π°~$168k-$246kπPortugal
- π°~$100k-$110kπChina, Malaysia
- π°~$119k-$163kπAustralia
- π°~$107k-$120kπCanada
Please let CrowdRiff know you found this job on JobsCollider. Thanks! π