TrustYou is hiring a
Team Lead - Customer Solutions Engineering, Remote - Romania

Summary

The job description is for a Team Lead - Client Solutions Engineering position at TrustYou, based in Romania. The role involves leading a team responsible for customizations and client-specific features on the SaaS platform, collaborating with clients and internal teams, and ensuring a positive team experience.

Requirements

• More than 8 years of experience in IT
• More than 2 years of experience as a team lead on fixed-budget IT projects
• Experience with estimations, project planning and risk management
• Used to play a customer-facing role and managed project stakeholders
• Deep knowledge of Python, databases, indexes, query optimization
• Solid understanding of software architecture, web platforms and big data technologies
• Experience with people management: mentoring, performance reviews, motivation & engagement, training & development
• Strong background with Agile and Lean software development projects
• Fluency in English

Responsibilities

• Leading the team that builds the tailored solutions for client specific needs on top of our Saas platform
• Engaging with the clients and the TrustYou teams that work closely with them to understand the business requirements, plan and estimate projects, and lead the delivery of the expected outcomes within the timelines
• Collaborating with the product teams to suggest new features for the platform and specify the requirements for them
• Hands-on support for your team with the databases maintenance, data migrations, Admin tools improvements and automation scripts
• Exploratory data analysis (EDA)
• Ensuring a positive team experience and understand each individual’s concerns and needs
• Driving Onboarding projects with Enterprise Services and Key Account Management teams (e.g: creating accounts, setups, data exports/imports for our clients)

Preferred Qualifications

• Someone with Web development experience (JavaScript, React)
• Having Docker and Kubernetes experience
• Having Kafka experience

Benefits

• Working in a global, diverse, and collaborative team
• Flexible working hours allowing you the freedom to shape your work-life
• Remote-friendly environment and budget for home office equipment
• On-going career development, training, and coaching
• Six days for learning & development
• Experience your favorite travel adventure by using a bonus vacation day
• Celebrate in style at our team events (in-person and virtually)
• Social benefits and perks based on location