Deel is hiring a
Team Lead, Payroll, Remote - Australia

Summary

The job is a remote role at Deel, a global hiring solution provider. The employee will be responsible for onboarding new clients, managing customer support, and training customers and internal teams on the company's technology platforms. The ideal candidate has 6+ years of experience in customer support and training on technology-based applications, leading remote teams, working with various WFM & T&A platforms, and project management.

Requirements

• 6+ years experience delivering customer support and training on technology based applications
• Experience leading remote based teams in a global business
• 4+ years experience working with various WFM & T&A platforms
• Experience leading and managing projects
• Exceptional verbal and written communication skills - able to seek and convey information clearly and succinctly
• Technology savvy – able to demonstrate expert levels of prior systems usage and administration
• Good time management – able to prioritise and manage high volume workload
• Patient and empathetic
• Maintains a positive attitude through periods of change
• Open communication with internal team members and business operations to help optimize and support workflows
• Enjoy teaching others, be it a customer or a colleague
• Customer obsessed and have significant experience building customer relationships
• Driven, think on your feet and thrive in a fast-paced, challenging environment

Responsibilities

• Implementation/Onboarding of new clients
• Overseeing the end-to-end implementation journey
• Tracking implementation journey for each new client
• Assisting/preparing reporting and analytics for the sales team
• Assisting the sales team with product demonstrations as required
• Supporting Customers on our technology platforms
• Management of the Rostering and Portal support queue
• Liaising with Customers via email, phone and web sessions to help resolve their queries
• Troubleshooting system-based issues with a goal of finding a resolution
• Developing user guides and video tutorials to provide additional support to customers
• Leading and supporting our Internal teams on our technology platforms
• Helping onshore and offshore team members troubleshoot system-based issues with a particular focus on the WorkForce Rostering system and the IWS Portal
• Recommend and implement tactical solution to improve performance
• System Configuration, testing and optimization
• Supporting the implementation of new customers on the systems we service them on
• Account creation and configuration (WorkForce and IWS Portal)
• New development testing to identify bugs
• Identify and analyse new opportunities to maximise value of using existing or potential rostering systems
• System Training
• Training new customers on our Rostering and Portal systems
• Training existing customers on new modules/features which are released into our Portal
• Training our internal teams on new modules/ features which are released through our Portal

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available