Datacom is hiring a
Team Leader - Applications Packaging

Summary

Join Datacom as Applications Packaging Team leader to lead a team of Application Packagers within the Intelligent Workspace team based across Australia. As leader, you will manage day-to-day operations with minimal direction from your manager and ensure best practice support methodology is practiced.

Requirements

• Strong understanding of application packaging standards and process
• Comprehensive understanding of Intelligent Workspace and associated EUC technologies and support processes across an outsourced delivery environment
• Technical competence in modern and traditional management practices
• Application Packaging tools and standards
• 3+ years' experience managing a team of technical staff
• 5+ years application packaging experience
• Desktop, Laptop and printer troubleshooting
• Troubleshooting software conflicts and performance issues
• Sound experience in the use of an incident management tool
• Basic Experience in the use of a problem management tool
• Strong Leadership with a sense of urgency and a strong drive
• Demonstrate proactive thinking and creativity in driving automation and continuous improvement initiatives
• Excellent delegation skills clearly outlining expectations and accountability
• Ability to interface with all levels of management both internal and external

Responsibilities

• Lead, manage and motivate a high-performance team
• Develop performance metrics and manage to those metrics
• Operational functions
• Manage escalations and assignment of appropriate resources for all internal and external stakeholders
• Financial responsibilities
• Work collaboratively across the Datacom Business units to facilitate new business opportunities

Benefits

• Remote working
• Flexi-hours
• Professional development courses