Tech Manager

Summary

Join NICE, a global leader in software solutions, and lead multiple R&D teams developing enterprise-grade and cloud-scale products. As an established R&D leader, you will define product roadmaps, collaborate with cross-functional teams, mentor engineers, and drive process improvements. You will manage all people aspects of the team, including hiring, reviews, and promotions. The ideal candidate possesses 12+ years of software engineering experience, including 3+ years managing multiple teams. Experience with cloud-native software development, agile methodologies, and specific technologies (Typescript, Node.js, Python, Salesforce) is essential. NICE offers a hybrid work model (NICE-FLEX) with flexible hours and numerous career growth opportunities.

Requirements

• 12+ years of experience in Software Engineering
• At least 3 years' experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS)
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring
• Familiar with Quality targets and SLAs for SaaS applications
• Experience of product development using technologies like Typescript, Nodejs, Python and Salesforce
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS)
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations
• Deep experience with agile software development techniques and pitfalls
• Excellent communication skills, problem-solving and decision-making skills

Responsibilities

• Work with the line of business to define the product roadmap and strategy
• Assist in the development of short, medium, and long-term plans to achieve strategic objectives
• Work closely with the product manager, technical architect, QA engineers, technical writer, and software engineers to define/develop features big and small for our products
• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks
• Drive and impact all current processes related to software development and improvements across the org as necessary
• Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc
• Provide worldwide support to our customers
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload

Preferred Qualifications

Experience working abroad or with global teams is preferred

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week