Tech Manager

Summary

Join NICE, a global leader in software solutions, and lead multiple R&D teams developing enterprise-grade and cloud-scale products. As an established R&D leader, you will define product roadmaps, collaborate with cross-functional teams, mentor engineers, and manage all people aspects of the team. You will drive process improvements, envision next-generation plans, and prioritize department activities. This role requires extensive experience in software engineering, team management, and cloud-native development. NICE offers a flexible hybrid work model (NICE-FLEX) and a collaborative, creative work environment.

Requirements

• 12+ years of experience in Software Engineering
• At least 5 years' experience in managing multiple teams of software developers
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS)
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring
• Familiar with Quality targets and SLAs for SaaS applications
• Experience of product development using Dot net technologies and web technologies
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations
• Deep experience with agile software development techniques and pitfalls
• Excellent communication skills, problem-solving and decision-making skills

Responsibilities

• Work with the line of business to define the product roadmap and strategy
• Assist in the development of short, medium, and long-term plans to achieve strategic objectives
• Work closely with the product manager, technical architect, QA engineers, technical writer, and software engineers to define/develop features big and small for our products
• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks
• Drive and impact all current processes related to software development and improvements across the org as necessary
• Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc
• Provide worldwide support to our customers
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization
• Prioritize, assign, and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload
• Design and present projects to improve current process and overall platform

Preferred Qualifications

• Good to have experience in JavaScript and angular
• Experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS)
• Experience working in a global product software company for enterprise customers (Fortune 100 companies)
• Experience working abroad or with global teams is preferred

Benefits

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week