Tech Support - Weekend Shift

Summary

Join KnowBe4 as a Tech Support specialist, providing first-line support for our security awareness training platform. You will troubleshoot product issues, ensure timely resolution of support tickets, and collaborate with internal teams. This role requires strong technical and communication skills, along with excellent time management. The ideal candidate will be highly organized, result-oriented, and able to work with minimal supervision. We offer a fun and engaging work environment with various benefits, including company-wide bonuses, employee referral bonuses, adoption assistance, tuition reimbursement, and more. Apply today and become part of our award-winning team!

Requirements

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Responsibilities

• Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
• Collaborate with Product team by providing customer feedback for product enhancement
• Communicate directly with customers to gather details as needed to fully define issues or requests
• Work with CSM team to swiftly resolve customer issues
• Investigate and document technical issues
• Manage ticketing queue, ensuring timely resolution of reports and requests
• Apply troubleshooting skills to assist customers with product-related issues
• Conduct technical walkthroughs and webinars of KnowBe4's products
• Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Preferred Qualifications

• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code