Remote Technical Account Engineer II

Summary

The job is for a Technical Account Manager at Sumo Logic who will guide strategic customers towards successful adoption of the service, provide technical guidance, and act as the main point of contact for all technical questions. The candidate should have strong technical aptitude in cloud technologies, excellent communication skills, and a proven track record of creating and maintaining deep customer relationships.

Requirements

• A track record of having a bias for action to make things happen and drive results
• Experience with public cloud services such as AWS or Microsoft Azure
• Ability to write scripts, regular expressions, SQL queries, etc
• Hands-on experience working with a variety of enterprise software infrastructure products in production environments
• Eight years or more experience working as a professional services consultant, customer success engineer, technical account manager, Solutions Architect or sales engineer
• Customer relationship management skills
• Excellent communication and interpersonal skills
• The ability to travel occasionally to customer sites
• The ability to thrive in a fast-paced, high growth and rapidly changing environment

Responsibilities

• Engage customers during their post-sales onboarding process
• Help advise customers on successful implementation of use cases
• Share best-practices and other tools and resources to help customers successfully adopt the Sumo Logic service
• Help further adoption of the Sumo Logic service by discovering and implementing new use cases and data sources
• Proactively manage issues at customers based on KPIs and SLAs
• Stay actively engaged on assigned customers to ensure great customer health
• Participate in customer community forums
• Partner with senior Sumo Logic Customer Success Managers to ensure customers are renewing and expanding their accounts
• Represent customer needs internally with our product management and engineering teams

Preferred Qualifications

• Experience with enterprise log management/metrics/SIEM products
• Experience with cloud-based technologies

Benefits

The expected annual base salary range for this position is $114,000 - $160,000