Technical Account Manager

Summary

Join Amper, a company revolutionizing the manufacturing industry with real-time shop floor visibility solutions, as a Technical Account Manager (TAM). You will be the primary customer contact during implementation, ensuring seamless onboarding from signed deal to full implementation. This involves system configuration, integration, and achieving initial value from the Amper platform. You will leverage technical expertise and a customer-first approach, collaborating with internal teams (CSM, AE, Product, Engineering) to deliver exceptional customer experiences and drive product innovation. This remote-friendly role offers flexible work options and is based in Chicago or San Francisco. Your contributions will directly impact customer satisfaction and long-term product success.

Requirements

• 3–5+ years of experience in a customer-facing technical role, such as Technical Account Manager, Implementation Specialist, Solutions Engineer, or similar
• Experience in the manufacturing sector is required; familiarity with shop floor operations, ERPs, or manufacturing technology is highly preferred
• Strong understanding of technical concepts, including system integrations, data workflows, and basic networking
• Ability to troubleshoot and solve technical problems effectively
• Proven ability to manage complex projects with multiple stakeholders, ensuring clear communication and on-time delivery
• Highly organized, with the ability to manage multiple implementations simultaneously
• Excellent interpersonal and communication skills, with the ability to build strong relationships and manage expectations with customers
• Customer-first mentality with a focus on driving outcomes and value
• Thrives in a fast-paced, cross-functional environment, with the ability to work seamlessly with Product, Engineering, Customer Success, Sales, and other teams
• Open to feedback and committed to continuous improvement
• Familiarity with CRM systems (e.g., Salesforce) and project management tools
• Comfortable with analytics and dashboards to monitor progress and outcomes

Responsibilities

• Own the customer journey from post-sale through go-live, ensuring a smooth implementation process for Amper's platform
• Lead customer onboarding activities, including installation, system configuration, and user training, to set the foundation for success
• Partner with customers to map Amper's solutions to their specific manufacturing workflows and operational objectives
• Drive fast time to value by ensuring customers achieve initial outcomes quickly and effectively
• Oversee and support integrations with customer systems (ERPs), coordinating technical requirements and ensuring compatibility
• Identify and resolve implementation challenges, escalating issues to internal teams when necessary
• Provide detailed feedback and insights from customer implementations to Product and Engineering teams, helping improve the platform and enhance features
• Act as a customer advocate in technical discussions, ensuring product updates align with real-world manufacturing use cases
• Partner with Engineering to troubleshoot technical issues during implementation and ensure swift resolution for customers
• Serve as the project manager for customer implementations, ensuring milestones are met, expectations are set, and timelines are adhered to
• Communicate regularly with customers to provide updates, manage risks, and address questions or concerns
• Build strong, trusted relationships with customer stakeholders at all levels, ensuring alignment and satisfaction during the implementation process
• Partner with the Customer Success Manager (CSM) to ensure a smooth handoff post-implementation and alignment on customer goals and success plans
• Work with the Account Executive (AE) to clarify any nuances of the deal and ensure deliverables meet the customer’s expectations
• Contribute to the refinement of Amper's onboarding and implementation processes to improve efficiency, scalability, and customer outcomes
• Document best practices, common implementation challenges, and technical solutions to share with internal teams and customers

Preferred Qualifications

Experience with ERP systems or other manufacturing software (e.g., Epicor, SAP, PLEX, JobBOSS, etc.) is a plus

Benefits

• Competitive compensation
• Benefits
• Opportunities for growth
• The range of annual base salary for full-time employees for this position is $80,000-90,000 per year, with an additional incentive target of $30,000 at plan
• Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), unlimited paid time off, and early-stage stock option equity