Technical Account Manager

Summary

Join Obsidian Security's Customer Success team as a proactive Technical Account Manager (TAM). As a TAM, you will be responsible for driving customer value within the Obsidian platform, providing technical advice, and acting as a subject matter expert on SaaS security. You will partner with customers, providing technical and educational support, and will be the voice of the customer within Obsidian. The ideal candidate possesses a strong blend of communication and technical skills, experience in cybersecurity, and a passion for SaaS security. Obsidian offers a competitive compensation package including equity, 401k, comprehensive healthcare, flexible PTO, and parental leave.

Requirements

• A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
• Experience building and managing strong customer relationships
• Experience with cybersecurity, especially Cloud and SaaS security concerns
• Ability to prioritize and manage multiple requests while delivering results
• Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
• Experience interacting with APIs, integrations, and middleware
• An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)

Responsibilities

• Deliver the highest level of customer experience and technical assistance to customers and partners
• Manage simultaneous customer requests, inquiries and issues of varying complexity and priority
• Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales to deliver successful outcomes
• Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows
• Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners
• Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes
• Create and deliver Account Health checks and Quarterly Business Review

Preferred Qualifications

• Versed in software engineering (Python)
• Experience with cybersecurity solution stacks
• Experience in incident response, threat triage, log analysis, and data correlation
• Willingness to travel occasionally to meet with customers, not expected to exceed 5%

Benefits

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources