Contrast Security is hiring a
Technical Account Manager

Summary

Join Contrast Security as a Tier 3 Technical Account Manager and take a data-driven approach to lead customers' value realization journeys, coordinating a cross-functional team. You will be responsible for the overall success of our scale portfolio of customers.

Requirements

• 3+ years of experience working in a data driven role as a CSM, account manager, data engineer or similar role at a B2B SaaS company, preferably in the security space
• 3+ years of experience working on SMB/Scale accounts (with ARR <$100k) with demonstrated experience in managing different (multiple) accounts at different stages in the customer life cycle
• Solid understanding of modern SDLC and software engineering practices, including Agile, CI/CD, and DevSecOps
• Experience building a 1:many, data driven customer success program
• Exceptional verbal and written communication skills, including the ability to lead and facilitate meetings and presentations, as well as create content for documentation deliverables
• Experience with these types of customer engagements: Executive business reviews, Training, Creating structured programs to drive adoption, Creating and executing against success/project plans
• Positive engagement based on insights from data
• Process and data oriented, with strong problem-solving ability
• A bachelor’s degree is required. Business or technical degree preferred

Responsibilities

• Follow the Scale practices and strategy for each customer based on customer needs and product satisfaction
• Ensure smooth handoffs from sales to onboarding and from onboarding to business outcomes, adhere to processes and procedures laid down and maintain data integrity in recording systems
• Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of Contrast's products and potential growth
• Cultivate relationships with executives and key stakeholders to ensure a successful long-term business partnership and become an expert on your customers' deployment of Contrast
• Regularly review adoption and usage trends and work closely with customer and Contrast teams to address adoption blockers
• Assess accounts, make recommendations and escalate to the proper stakeholders when necessary
• Develop and maintain Contrast advocates for references, case studies, etc. and bring intelligent product feedback and recommendations from customers back to the Contrast Product team
• Juggling multiple accounts and activities simultaneously with attention to detail
• Contribute to the development of industry-leading processes and best practices for delivering application security to scale customers

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with Employer Match
• Life Insurance
• Long Term Disability Insurance
• Short Term Disability Insurance
• Transit and Commuter benefits
• Flexible PTO
• 56 hours of Annual Sick time
• Paid Parental Leave
• Paid Holidays