Butter Payments is hiring a
Technical Account Manager

Summary

Join Butter Payments as a Technical Account Manager (TAM) to oversee all major touchpoints with our customers, drive account health and revenue growth, and help shape the company's Customer organization.

Requirements

• 7+ years relevant work experience in a customer-facing role within a high-growth startup, including SaaS customer success or account management
• Exceptional communications skills in writing, presenting, and storytelling, comfortable centering data in the narrative
• Ability to drive customer health and growth using varied data sources and insights to create a narrative and execute on plans of action

Responsibilities

• Lead the post-sales engagement, retention, and expansion of your customers, driving overall account health and revenue growth
• Create & share success narratives with the customer by leading routine business reviews
• Continuously design, test, and iterate on playbooks and program ideas, monitoring results based on defined customer success criteria
• Serve as a trusted payments advisor to the customer with consistently responsive and expert service
• Develop and maintain powerful relationships with executives across customers' business functions
• Advocate for the customer to internal stakeholders, proactively surfacing key customer feedback and insights to Product Management, Sales, Marketing, and Product Engineering

Benefits

• Medical, Dental, Vision and Life Insurance
• 401(k) with an employer match
• Employee can be based anywhere in the US
• 100% remote team + in-person team building events
• $120,000 - $170,000 base salary