Conversica is hiring a
Technical Account Manager

Summary

The job is for a Technical Account Manager who will configure and onboard new customers to Conversica's platform, lead integrations with various CRMs, provide technical support during the sales cycle, develop customer relationships, and offer Tier-3 technical support. The ideal candidate should have at least 2 years of relevant work experience, excellent communication skills, strong organizational skills, and preferably experience with Salesforce.

Requirements

• Critical thinker and skilled problem solver who can troubleshoot technical issues to determine the optimal path to resolution; curious to explore!
• At least 2 years of relevant work experience, including technical account management, technical product support, software development, OR sales engineering to enterprise customers
• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience preferred
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
• Strong interpersonal skills and experience initiating and building strong relationships
• Excellent individual and group presentation, written, and oral communication skills
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Strong track record of being able to manage multiple customers and cases
• Professional demeanor, able to manage situations of high stress

Responsibilities

• Configure and onboard new customers to the Conversica platform
• Lead Conversica integrations with modern CRM and Marketing Systems including Salesforce, HubSpot, Dynamics, Eloqua, and Marketo, and Dealer Management Systems such as DealerSocket, ELEAD1ONE, and AutoLoop XRM
• Support the sales team with the technical aspects of the sales process
• Be the customer-facing ‘product expert’
• Develop trusted advisor relationships with customers’ technical staff, managers and executive sponsors
• Provide Tier-3 technical support to customers
• Serve as a customer advocate including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those to Product Management
• Maintain an understanding of open requests for customers to ensure efficiency
• Work with internal teams to resolve customers’ technical issues

Preferred Qualifications

Experience working with Salesforce is a plus

Benefits

• Comprehensive health, dental, and vision benefits
• Flex time PTO
• Holiday pay
• 401k plus company match
• Equity