Contrast Security is hiring a
Technical Account Manager
Contrast Security
π΅ $100k-$140k
πRemote - United States
Please let Contrast Security know you found this job on JobsCollider. Thanks! π
Summary
Join Contrast Security as a Tier 3 Technical Account Manager and take a data-driven approach to lead customers' value realization journeys, coordinating a cross-functional team. You will be responsible for the overall success of our scale portfolio of customers.
Requirements
- 3+ years of experience working in a data driven role as a CSM, account manager, data engineer or similar role at a B2B SaaS company, preferably in the security space
- 3+ years of experience working on SMB/Scale accounts (with ARR <$100k) with demonstrated experience in managing different (multiple) accounts at different stages in the customer life cycle
- Solid understanding of modern SDLC and software engineering practices, including Agile, CI/CD, and DevSecOps
- Experience building a 1:many, data driven customer success program
- Exceptional verbal and written communication skills, including the ability to lead and facilitate meetings and presentations, as well as create content for documentation deliverables
- Experience with these types of customer engagements: Executive business reviews, Training, Creating structured programs to drive adoption, Creating and executing against success/project plans
- Positive engagement based on insights from data
- Process and data oriented, with strong problem-solving ability
- A bachelorβs degree is required. Business or technical degree preferred
Responsibilities
- Follow the Scale practices and strategy for each customer based on customer needs and product satisfaction
- Ensure smooth handoffs from sales to onboarding and from onboarding to business outcomes, adhere to processes and procedures laid down and maintain data integrity in recording systems
- Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of Contrast's products and potential growth
- Cultivate relationships with executives and key stakeholders to ensure a successful long-term business partnership and become an expert on your customers' deployment of Contrast
- Regularly review adoption and usage trends and work closely with customer and Contrast teams to address adoption blockers
- Assess accounts, make recommendations and escalate to the proper stakeholders when necessary
- Develop and maintain Contrast advocates for references, case studies, etc. and bring intelligent product feedback and recommendations from customers back to the Contrast Product team
- Juggling multiple accounts and activities simultaneously with attention to detail
- Contribute to the development of industry-leading processes and best practices for delivering application security to scale customers
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan with Employer Match
- Life Insurance
- Long Term Disability Insurance
- Short Term Disability Insurance
- Transit and Commuter benefits
- Flexible PTO
- 56 hours of Annual Sick time
- Paid Parental Leave
- Paid Holidays
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