Remote Technical Account Manager

Summary

Join Vasion's growing team as a Technical Account Manager (TAM) - Federal to drive customer success and provide technical expertise. The selected candidate will be the primary technical resource for TAM customers in federal, state, local, and education accounts.

Requirements

• 7+ years of experience supporting FED/SLED customers
• 7+ years of related Microsoft IT desktop support experience
• 7+ years Network/LAN/System administration experience
• 7+ years Providing Technical Customer Service

Responsibilities

• Prompt, concise, and friendly communications providing high quality service and leadership to align with customer goals and requests
• Teamwork and collaboration with Professional Services, Systems Integration, Sales, Engineering, Support, Product Management, and Customer Success to effectively coordinate project execution and completion hand-off
• Ensure excellent customer experience with Premier Support and Master Facilitator, quickly and effectively overcoming any technical barriers encountered along the way
• Helping customers attain value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated
• Monitoring common technical support questions and creating scripts for handling those support requests at scale
• Give technical product expertise and recommendations to customers and partners while developing the role as a trusted technical advisor

Benefits

• Flexible work environment
• Discretionary Vacation bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company-match
• Mental Health Wellness Support
• Financial wellness education
• Company-contributed HSA