Vasion is hiring a
Technical Account Manager
Vasion
π΅ $250k
πRemote - United States
Please let Vasion know you found this job on JobsCollider. Thanks! π
Summary
Join Vasion's growing team as a Technical Account Manager (TAM) - Federal to drive customer success and provide technical expertise. The selected candidate will be the primary technical resource for TAM customers in federal, state, local, and education accounts.
Requirements
- 7+ years of experience supporting FED/SLED customers
- 7+ years of related Microsoft IT desktop support experience
- 7+ years Network/LAN/System administration experience
- 7+ years Providing Technical Customer Service
Responsibilities
- Prompt, concise, and friendly communications providing high quality service and leadership to align with customer goals and requests
- Teamwork and collaboration with Professional Services, Systems Integration, Sales, Engineering, Support, Product Management, and Customer Success to effectively coordinate project execution and completion hand-off
- Ensure excellent customer experience with Premier Support and Master Facilitator, quickly and effectively overcoming any technical barriers encountered along the way
- Helping customers attain value from the products or services theyβve purchased, ideally assisting them in gaining more value than they anticipated
- Monitoring common technical support questions and creating scripts for handling those support requests at scale
- Give technical product expertise and recommendations to customers and partners while developing the role as a trusted technical advisor
Benefits
- Flexible work environment
- Discretionary Vacation bonus
- Flexible paid time off
- Paid parental leave
- Competitive pay
- A full suite of traditional benefits
- Training/Advancement opportunities
- 401k with company-match
- Mental Health Wellness Support
- Financial wellness education
- Company-contributed HSA
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