Remote Technical Account Manager

Summary

Join Yuno as a Technical Account Manager (TAM) to drive technical and product strategy discussions, develop close relationships with customers, and provide strategic guidance to maximize the value they derive from our products.

Requirements

• Minimum 3 years of experience in a technical account manager or integration engineering role, preferably in a fintech or payments industry
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and other web services protocols and API management tools (e.g., Postman, SoapUI, Swagger)
• Proficiency in Web fundamentals (HTML, CSS, JavaScript, RESTful API, Frameworks)
• Expertise in at least one of the server-side languages (Golang , Python, Node.js , others...)
• Exposure to some of the server and database technologies (Apache, Nginx, ISS, MySQL, Oracle, PostgreSQL, MongoDB, etc.)
• Experience with a ticketing system is a plus
• Excellent analytical, technical, problem-solving, and project management skills
• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously
• Fluency in English is essential for this position

Responsibilities

• Leading discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management
• Developing close relationships with customers to understand their business/operational needs and technical challenges, and helping them achieve the greatest value from our products
• Working with developers and senior engineers to provide advocacy and strategic technical guidance, helping customers plan and build solutions that proactively drive application health
• Collaborating with Product and Development teams to customize specific products for customers
• Monitoring the progress of product integrations and ramp-ups to ensure their success